Return policy

Return & return policy

Here you will find information about returning undamaged and unopened items. If you have received an item damaged or if it has become defective, please contact us as soon as possible by phone: 06-13651010, or by email: [email protected] stating your order number. The return address is Biosecurity BV, Kuiper 14, 5711LV - Someren.

You can return the items you bought from us within 14 calendar days. The articles should, if reasonably possible, be returned in the original factory packaging. Returns are at the risk of the buyer. This means that Biosecurity BV is not liable for damage or loss of returned items. Always ask the post office for a Track and Trace number and keep it in a safe place.

Easy and quick returns within the Netherlands and Belgium
You can always return items purchased at zoolac.nl within 14 calendar days after receipt. You must pay the return shipping costs yourself.

Refund periods of the purchase amount
As soon as we have processed your return shipment, we will send you an e-mail to confirm it. You will not receive a replacement copy for the item you returned. We will refund the purchase price excluding shipping costs as soon as possible, at the latest within 14 days after dissolution (registration).